> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage access

> Change what someone can do, or remove their access.

> [!NOTE]
>
> **Who:** Admins\
> **Where:** Settings → Users

**1. Find the person**

Search by name or email. Under **Show**, choose **Never signed in** or **Deactivated** to narrow the list.

**2. Select them**

Their details open in a dialog. Changes save as you make them.

**3. Make your changes**

Use the table below.

**4. Select Save**

The dialog closes.

| Setting | What it does |
| - | - |
| Role | Client raises and tracks their own tickets. Staff works all tickets. Administrator has full access. |
| Client | The organization they belong to. |
| Location | Where they work. |
| All client tickets | Lets a client see and reply on every ticket for their client. |
| Resend invitation | Sends a new link. Reactivates an account whose invitation expired. |
| Deactivate | Stops them signing in. **Reactivate** reverses it. |
| Delete | Deletes the account permanently. Their tickets and messages are kept. |

## Related

> [card] [Roles and permissions](https://desk.quibtech.com/docs/admin/roles.md)
>
> See what each role can do.

> [card] [Invitations](https://desk.quibtech.com/docs/admin/people/invitations.md)
>
> Resend invitations and set when they expire.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.