> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# SLAs

> Set response and resolution targets and business hours.

Staff see SLA clocks on tickets. Clients never see them.

> [card] [How SLAs work](https://desk.quibtech.com/docs/admin/slas/how-slas-work.md)
>
> See when clocks start, pause, and stop.

> [card] [Set up SLAs](https://desk.quibtech.com/docs/admin/slas/set-up.md)
>
> Work through setup and turn them on.

> [card] [Working hours and holidays](https://desk.quibtech.com/docs/admin/slas/hours-and-holidays.md)
>
> Set when business-hours clocks run.

> [card] [Targets](https://desk.quibtech.com/docs/admin/slas/targets.md)
>
> Set targets for each priority.

> [card] [Reminders](https://desk.quibtech.com/docs/admin/slas/reminders.md)
>
> Set when at-risk emails send.

> [card] [Turn SLAs off](https://desk.quibtech.com/docs/admin/slas/turn-off.md)
>
> Turn them off, and back on.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.