> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up SLAs

> Work through setup and turn SLAs on.

> [!NOTE]
>
> **Who:** Admins\
> **Where:** Settings → SLAs

**1. Set working hours**

See [Working hours and holidays](https://desk.quibtech.com/docs/admin/slas/hours-and-holidays.md).

**2. Add holidays**

Optional.

**3. Set targets**

Blank means no target. See [Targets](https://desk.quibtech.com/docs/admin/slas/targets.md).

**4. Set reminders**

See [Reminders](https://desk.quibtech.com/docs/admin/slas/reminders.md).

**5. Turn on SLAs**

Applies to tickets raised from now on.

> [!TIP]
>
> New tickets show an SLA card.

## Related

> [card] [How SLAs work](https://desk.quibtech.com/docs/admin/slas/how-slas-work.md)
>
> See when clocks start, pause, and stop.

> [card] [Who gets notified](https://desk.quibtech.com/docs/admin/notifications/who-gets-notified.md)
>
> Choose who hears about each event.


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