> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Lifecycle

> Set when resolved tickets close.

> [!NOTE]
>
> **Who:** Admins\
> **Where:** Settings → Tickets → Lifecycle

| Setting | What it does | Default |
| - | - | - |
| Close resolved tickets automatically | Closes tickets after the wait. When off, tickets stay Resolved until staff close them. | On |
| Days to wait | Counted from when the ticket was marked resolved. | 7 |

A reply reopens a resolved or closed ticket.

## Related

> [card] [Status and priority](https://desk.quibtech.com/docs/using/status-and-priority.md)
>
> See what each status and priority means.


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