> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications troubleshooting

> Fix problems with who hears about what.

## Email

> [accordion] Someone receives too many emails
>
> Change the rows in [Who gets notified](https://desk.quibtech.com/docs/admin/notifications/who-gets-notified.md).

> [accordion] Someone receives no email
>
> Check [Who gets notified](https://desk.quibtech.com/docs/admin/notifications/who-gets-notified.md), then [Email activity](https://desk.quibtech.com/docs/admin/notifications/email-activity.md).

> [accordion] SLA reminders arrive all at once
>
> Contact whoever set up this help desk.

## Push

> [accordion] Account says push is off for the help desk
>
> Turn on **Send push notifications**, then select **Save**.

> [accordion] iPhone or iPad asks to add to the Home Screen
>
> Open desk from its Home Screen icon. See [Install the app](https://desk.quibtech.com/docs/using/install-app.md).

> [accordion] Notifications are blocked for the site
>
> Allow them in the browser’s site settings.

> [accordion] The test says sent, but nothing arrives
>
> Check Focus modes and Do Not Disturb. On a computer, check that notifications are allowed for the browser.

> [accordion] Push stopped on one device
>
> Turn on **Push notifications on this device** again in **Settings → Account**.

> [accordion] Nothing arrives on any device
>
> Contact whoever set up this help desk.

## Related

> [card] [Who gets notified](https://desk.quibtech.com/docs/admin/notifications/who-gets-notified.md)
>
> Choose who hears about each event.

> [card] [Get help](https://desk.quibtech.com/docs/admin/troubleshooting/get-help.md)
>
> Find out who to contact.


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