> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Sign-in and invitations

> Fix problems signing in or joining.

## Invitations

> [accordion] The invitation didn’t arrive
>
> Check [Email activity](https://desk.quibtech.com/docs/admin/notifications/email-activity.md), then the person’s spam folder. To send another, select **Resend invitation** on their account.

> [accordion] The invitation link expired
>
> Select **Resend invitation** on their account.

> [accordion] The link says it was already used
>
> A mail scanner may have opened it. Ask them to use **Forgot password?** on the sign-in screen.

> [accordion] The account shows as deactivated
>
> Its invitation may have expired. Select **Resend invitation** to reactivate it.

> [accordion] The account was created, but the invitation wasn’t sent
>
> Fix your [outbound email](https://desk.quibtech.com/docs/admin/notifications/outbound-email.md), then select **Resend invitation**.

## Signing in

> [accordion] Someone forgot their password
>
> Ask them to select **Forgot password?** on the sign-in screen.

> [accordion] The password reset didn’t arrive
>
> Check [Email activity](https://desk.quibtech.com/docs/admin/notifications/email-activity.md). No entry means the address has no active account, or they asked too many times. Try again in an hour.

## Related

> [card] [Invitations](https://desk.quibtech.com/docs/admin/people/invitations.md)
>
> Resend invitations and set when they expire.

> [card] [Get help](https://desk.quibtech.com/docs/admin/troubleshooting/get-help.md)
>
> Find out who to contact.


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