# Desk Docs

> Documentation for the Desk ticketing app.

- [Admin guide](https://desk.quibtech.com/docs/index.md): Set up and run your help desk.
- [Setup checklist](https://desk.quibtech.com/docs/admin/setup-checklist.md): Get your help desk ready for its first ticket.
- [Roles and permissions](https://desk.quibtech.com/docs/admin/roles.md): What admins, staff, and clients can do.
- [Glossary](https://desk.quibtech.com/docs/admin/glossary.md): The words these docs use.
- [People](https://desk.quibtech.com/docs/admin/people/index.md): Add people and manage their access.
- [Add people](https://desk.quibtech.com/docs/admin/people/add-people.md): Invite someone, or add them without an email.
- [Manage access](https://desk.quibtech.com/docs/admin/people/manage-access.md): Change what someone can do, or remove their access.
- [Invitations](https://desk.quibtech.com/docs/admin/people/invitations.md): Resend invitations and set when they expire.
- [Clients](https://desk.quibtech.com/docs/admin/clients.md): Add the organizations you support, their email domains, and notes.
- [Locations](https://desk.quibtech.com/docs/admin/locations.md): Add buildings, sites, or floors your help desk supports.
- [Tickets](https://desk.quibtech.com/docs/admin/tickets/index.md): Set categories and when resolved tickets close.
- [Categories](https://desk.quibtech.com/docs/admin/tickets/categories.md): Add, reorder, and delete ticket categories.
- [Lifecycle](https://desk.quibtech.com/docs/admin/tickets/lifecycle.md): Set when resolved tickets close.
- [SLAs](https://desk.quibtech.com/docs/admin/slas/index.md): Set response and resolution targets and business hours.
- [How SLAs work](https://desk.quibtech.com/docs/admin/slas/how-slas-work.md): See when SLA clocks start, pause, and stop.
- [Set up SLAs](https://desk.quibtech.com/docs/admin/slas/set-up.md): Work through setup and turn SLAs on.
- [Working hours and holidays](https://desk.quibtech.com/docs/admin/slas/hours-and-holidays.md): Set when business-hours clocks run.
- [Targets](https://desk.quibtech.com/docs/admin/slas/targets.md): Set first response and resolution targets for each priority.
- [Reminders](https://desk.quibtech.com/docs/admin/slas/reminders.md): Set when at-risk emails send.
- [Turn SLAs off](https://desk.quibtech.com/docs/admin/slas/turn-off.md): Turn SLAs off, and back on.
- [Email and notifications](https://desk.quibtech.com/docs/admin/notifications/index.md): Set up email, push, and who gets notified.
- [Outbound email](https://desk.quibtech.com/docs/admin/notifications/outbound-email.md): Send notifications, invitations, and password resets from your own address.
- [Inbound email](https://desk.quibtech.com/docs/admin/notifications/inbound-email.md): Add replies to tickets, and open new tickets from email.
- [Who gets notified](https://desk.quibtech.com/docs/admin/notifications/who-gets-notified.md): Choose who hears about each ticket event, by email and push.
- [Push notifications](https://desk.quibtech.com/docs/admin/notifications/push.md): Notify people on their phones and computers.
- [Email activity](https://desk.quibtech.com/docs/admin/notifications/email-activity.md): See what was sent and received, and anything stuck or failing.
- [Branding](https://desk.quibtech.com/docs/admin/branding.md): Set your name, color, logo, favicon, and site address.
- [Settings reference](https://desk.quibtech.com/docs/admin/settings-reference.md): Every page in Settings, and who can open it.
- [Email troubleshooting](https://desk.quibtech.com/docs/admin/troubleshooting/email.md): Fix problems with outbound and inbound email.
- [Sign-in and invitations](https://desk.quibtech.com/docs/admin/troubleshooting/sign-in.md): Fix problems signing in or joining.
- [Notifications troubleshooting](https://desk.quibtech.com/docs/admin/troubleshooting/notifications.md): Fix problems with who hears about what.
- [Get help](https://desk.quibtech.com/docs/admin/troubleshooting/get-help.md): Who to contact when you can’t fix something.
- [Using desk](https://desk.quibtech.com/docs/using/index.md): Raise, track, and work tickets.
- [Sign in](https://desk.quibtech.com/docs/using/sign-in.md): Set your password, sign in, or reset your password.
- [Install the app](https://desk.quibtech.com/docs/using/install-app.md): Install desk on your phone or computer, and turn on notifications.
- [Ticket list](https://desk.quibtech.com/docs/using/ticket-list.md): Find tickets with tiles, filters, and search.
- [Ticket page](https://desk.quibtech.com/docs/using/ticket-page.md): See what is on a ticket.
- [Replies and internal notes](https://desk.quibtech.com/docs/using/replies-and-notes.md): Reply to a requester, or leave a note for your team.
- [Status and priority](https://desk.quibtech.com/docs/using/status-and-priority.md): See what each status and priority means, and change them.
- [Log time](https://desk.quibtech.com/docs/using/time.md): Log time with a reply, or on its own.
- [Internal tickets](https://desk.quibtech.com/docs/using/internal-tickets.md): Tickets only your team can see.
- [Markdown](https://desk.quibtech.com/docs/using/markdown.md): Format ticket descriptions and replies.
- [Raise a ticket](https://desk.quibtech.com/docs/using/raise-a-ticket.md): Ask your help desk for help.
- [Track your tickets](https://desk.quibtech.com/docs/using/track-tickets.md): See where your tickets are, and reply.
- [Raise a ticket by email](https://desk.quibtech.com/docs/using/email-a-ticket.md): Open and reply to tickets from your inbox.
- [Your account](https://desk.quibtech.com/docs/using/account.md): Change your name, appearance, clock, password, and notifications.
- [Release notes](https://desk.quibtech.com/docs/release-notes.md): What changed in each release.


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