> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Internal tickets

> Tickets only your team can see.

> [!NOTE]
>
> **Who:** Staff and admins\
> **Where:** Internal

## Raise an internal ticket

On the new ticket form, check **Internal**.

## What is different

* Only staff and admins can see them.
* Nobody is emailed.
* They have no client and no SLA.
* Time logging works.

## Make a ticket internal

On a ticket page, select **Make internal**. Anything still waiting to send is canceled. You can’t make an internal ticket a client ticket.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.