> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Replies and internal notes

> Reply to a requester, or leave a note for your team.

> [!NOTE]
>
> **Who:** Staff and admins\
> **Where:** A ticket page

**1. Write your reply**

Markdown is supported. Add files if you need to.

**2. Choose Internal note, if needed**

Internal notes aren’t shown to the requester or emailed.

**3. Send it**

Use the table below.

| Button | What it does |
| - | - |
| Send reply | Sends the reply. |
| Send and resolve | Sends the reply and resolves the ticket. |
| Send and close | Sends the reply and closes the ticket. It’s under **More send options**. |
| Send and reopen | Sends the reply and reopens a resolved or closed ticket. |
| Save note | Saves the internal note. The same options apply. |

## Related

> [card] [Markdown](https://desk.quibtech.com/docs/using/markdown.md)
>
> Format descriptions and replies.

> [card] [Log time](https://desk.quibtech.com/docs/using/time.md)
>
> Log time with a reply.


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