> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Status and priority

> See what each status and priority means, and change them.

> [!NOTE]
>
> **Who:** Staff and admins\
> **Where:** Details on a ticket page

## Statuses

| Status | Meaning |
| - | - |
| Open | New, or waiting on your team. |
| In progress | Your team is working on it. Set by hand. |
| Awaiting reply | Waiting on the requester. |
| On hold | Paused. |
| Resolved | Fixed. |
| Closed | Finished. |

A public staff reply moves an Open ticket to Awaiting reply. A reply reopens a resolved or closed ticket.

## Priorities

Low, Normal, High, and Urgent. Priority sets the [SLA target](https://desk.quibtech.com/docs/admin/slas/targets.md).

## Assign a ticket

Choose someone under **Assigned to**.

## Related

> [card] [Lifecycle](https://desk.quibtech.com/docs/admin/tickets/lifecycle.md)
>
> Set when resolved tickets close.

> [card] [Ticket page](https://desk.quibtech.com/docs/using/ticket-page.md)
>
> See what is on a ticket.


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