> ## Documentation Index
> Fetch the complete documentation index at: https://desk.quibtech.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket page

> See what is on a ticket.

> [!NOTE]
>
> **Who:** Staff and admins

| Part | What it shows |
| - | - |
| Conversation | Every message, newest at the bottom. Internal notes are marked. |
| Reply box | Reply, add an internal note, and log time. |
| Requester | Who raised it, their email, client, and location. |
| Details | Status, priority, assignee, category, client, and location. |
| SLA | First response and resolution clocks. |
| Time | Time logged on the ticket. |
| Email history | Email sent and received on the ticket. |

On a phone, select **Details** to open the side cards.

## Related

> [card] [Replies and internal notes](https://desk.quibtech.com/docs/using/replies-and-notes.md)
>
> Reply, or leave a note for your team.

> [card] [Status and priority](https://desk.quibtech.com/docs/using/status-and-priority.md)
>
> See what each status and priority means.


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