New here? Start with the setup checklist.
Setup checklist
Go from first sign-in to first ticket.
People
Add people and manage their access.
Clients and locations
Add the organizations you support and their locations.
Tickets
Set categories and when resolved tickets close.
SLAs
Set response and resolution targets and business hours.
Email and notifications
Set up email, push, and who gets notified.
Branding
Set your name, color, logo, favicon, and site address.
Troubleshooting
Fix email, sign-in, and notification problems.