| Page | What it covers | Who | Docs |
|---|---|---|---|
| Account | Your name and password. | Everyone | Your account |
| Users | Add people and manage their access. | Staff and admins | People |
| Branding | Name, color, logo, favicon, and site address. | Admins | Branding |
| Tickets | Categories, and when resolved tickets close. | Admins | Tickets |
| SLAs | Response and resolution targets, and business hours. | Admins | SLAs |
| Client management | Client organizations, their domains and notes. | Admins | Clients |
| Locations | Locations and their addresses. | Admins | Locations |
| Notifications | Email, push notifications, and who gets notified. | Admins | Email and notifications |
| Email activity | What was sent and received, and anything stuck or failing. | Admins | Email activity |
Reference
Settings reference
Every page in Settings, and who can open it.