Sign-in and invitations

Invitations

The invitation didn’t arrive

Check Email activity, then the person’s spam folder. To send another, select Resend invitation on their account.

The invitation link expired

Select Resend invitation on their account.

The link says it was already used

A mail scanner may have opened it. Ask them to use Forgot password? on the sign-in screen.

The account shows as deactivated

Its invitation may have expired. Select Resend invitation to reactivate it.

The account was created, but the invitation wasn’t sent

Fix your outbound email, then select Resend invitation.

Someone forgot their password

Ask them to select Forgot password? on the sign-in screen.

The password reset didn’t arrive

Check Email activity. No entry means the address has no active account, or they asked too many times. Try again in an hour.

Resend invitations and set when they expire.

Find out who to contact.