Someone receives too many emails
Someone receives too many emails
Change the rows in Who gets notified.
Someone receives no email
Someone receives no email
Check Who gets notified, then Email activity.
SLA reminders arrive all at once
SLA reminders arrive all at once
Contact whoever set up this help desk.
Push
Account says push is off for the help desk
Account says push is off for the help desk
Turn on Send push notifications, then select Save.
iPhone or iPad asks to add to the Home Screen
iPhone or iPad asks to add to the Home Screen
Open desk from its Home Screen icon. See Install the app.
Notifications are blocked for the site
Notifications are blocked for the site
Allow them in the browser’s site settings.
The test says sent, but nothing arrives
The test says sent, but nothing arrives
Check Focus modes and Do Not Disturb. On a computer, check that notifications are allowed for the browser.
Push stopped on one device
Push stopped on one device
Turn on Push notifications on this device again in Settings → Account.
Nothing arrives on any device
Nothing arrives on any device
Contact whoever set up this help desk.
Related
Who gets notified
Choose who hears about each event.
Get help
Find out who to contact.