Roles and permissions

	Admin	Staff	Client
Raise a ticket	✓	✓	✓
See all tickets	✓	✓	Own only
Reply on a ticket	✓	✓	Own only
Internal notes	✓	✓	—
Assign, set status and priority	✓	✓	—
Add clients	✓	✓	—
Add staff and admins	✓	—	—
Change admin settings	✓	—	—

Admin settings: Branding, Tickets, SLAs, Client management, Locations, Notifications, and Email activity.

All client tickets

Lets a client see and reply on all tickets for their client. Admins turn this on for each person. See Manage access.

Change roles and turn on All client tickets.

Add your staff, admins, and clients.