Manage access

Who: Admins
Where: Settings → Users

Find the person

Search by name or email. Under Show, choose Never signed in or Deactivated to narrow the list.

Select them

Their details open in a dialog. Changes save as you make them.

Make your changes

Use the table below.

Select Save

The dialog closes.

Setting	What it does
Role	Client raises and tracks their own tickets. Staff works all tickets. Administrator has full access.
Client	The organization they belong to.
Location	Where they work.
All client tickets	Lets a client see and reply on every ticket for their client.
Resend invitation	Sends a new link. Reactivates an account whose invitation expired.
Deactivate	Stops them signing in. Reactivate reverses it.
Delete	Deletes the account permanently. Their tickets and messages are kept.

Roles and permissions

See what each role can do.

Resend invitations and set when they expire.