Skip to main content
Who: Staff and admins
Where: Internal

​
Raise an internal ticket

On the new ticket form, check Internal.

​
What is different

  • Only staff and admins can see them.
  • Nobody is emailed.
  • They have no client and no SLA.
  • Time logging works.

​
Make a ticket internal

On a ticket page, select Make internal. Anything still waiting to send is canceled. You can’t make an internal ticket a client ticket.