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Who: Staff and admins. Clients never see time.
Where: A ticket page

With a reply

In the reply box, enter Time spent.

On its own

In the Time card, select Log time.

Durations

Enter 1 minute to 24 hours, such as 25m, 1h 30m, or 1.5h.

Change an entry

Select Edit or Delete. You can change your own entries. Admins can change anyone’s.