Replies and internal notes

Who: Staff and admins
Where: A ticket page

Write your reply

Markdown is supported. Add files if you need to.

Choose Internal note, if needed

Internal notes aren’t shown to the requester or emailed.

Send it

Use the table below.

Button	What it does
Send reply	Sends the reply.
Send and resolve	Sends the reply and resolves the ticket.
Send and close	Sends the reply and closes the ticket. It’s under More send options.
Send and reopen	Sends the reply and reopens a resolved or closed ticket.
Save note	Saves the internal note. The same options apply.

Markdown

Format descriptions and replies.

Log time with a reply.