Inbound email

Who: Admins
Where: Settings → Notifications → Inbound email

Before you start

Turn on Receive email at the inbound address

Then select Save.

Choose what happens to new email

With Open a new ticket from email that is not a reply on, new email opens a ticket. With it off, only replies are accepted.

Set the Reply-to address

Under Outbound email, enter your inbound address.

Send a test

Email the inbound address from an outside address, then reply to the notification.

The email opens a ticket, and your reply appears on it.

Email	What happens
A reply to a notification	Added to the ticket.
A reply to a resolved or closed ticket	Reopens the ticket.
From a domain listed on a client	The ticket is assigned to that client.
From someone without an account	Opens a ticket. It moves to their account when they get one.
Auto-replies and bounces	Ignored, and listed in Email activity.

See what requesters do.

See what was sent and received.