Working hours and holidays

Who: Admins
Where: Settings → SLAs

Working hours

Business-hours targets count only this time.

Setting	What it does	Default
Hours	The hours for each day of the week.	Monday to Friday, 9:00 AM to 5:00 PM
Time zone	The time zone for all hours and holidays.	Your browser’s time zone

Business-hours clocks skip these days. Holidays are optional.

Repeats	Use for
Once	A single date.
Same date yearly	A fixed date, such as July 4.
Weekday rule	A day such as the fourth Thursday of November.

For Same date yearly, turn on On a weekend, observe on the nearest weekday to move weekend holidays.

Set targets for each priority.