Who: Admins
Where: Settings → SLAs → Targets
Where: Settings → SLAs → Targets
These are the defaults. You can’t add priorities or set targets for one client.
Related
How SLAs work
See when clocks start, pause, and stop.
SLAs
Targets
Set first response and resolution targets for each priority.
Enter a number, then choose hours or days. Blank means no target. Targets count business hours unless 24/7 is on.