Set up SLAs - Desk Docs

Who: Admins
Where: Settings → SLAs

1

Set working hours

See Working hours and holidays.

2

Add holidays

Optional.

3

Set targets

Blank means no target. See Targets.

4

Set reminders

5

Turn on SLAs

Applies to tickets raised from now on.

New tickets show an SLA card.

How SLAs work

See when clocks start, pause, and stop.

Who gets notified

Choose who hears about each event.